We have designed our return policy to be simple and fair for customers buying footwear on skechers-shoes.com within the USA.

Return Eligibility

You may request a return within 30 calendar days from the date you receive your shoe order. To qualify for return approval:

  • The shoes must be in original, unworn condition, with all original tags, packaging and accessories intact.
  • Shoes worn outdoors, damaged by the customer, stained or missing original packaging cannot be accepted for return.
  • Clearance and final-sale items are non-returnable and non-refundable; this will be marked clearly on each product page.

Return Process

  1. Submit a return request by emailing [email protected] with your order number and reason for returning the footwear.
  2. Our team will review your request and send a pre-paid return shipping label and detailed return instructions once approved.
  3. Securely repack the shoes and drop off the parcel following the carrier instructions we provide.
  4. Our warehouse will inspect the returned goods within 2–5 business days after receiving the package.

Refund Details

Once inspection passes, we will process your refund to your original payment method. Refunds typically take 1–7 business days to reflect in your bank or card account, depending on your payment provider’s processing speed. Original shipping charges are non-refundable unless the return is due to our error, such as wrong size shipped or defective merchandise.

Exchanges

If you want a different size or color instead of a refund, you can request an exchange in your return email message. Exchanges are subject to current stock availability of the shoe style you want.